Mail Suite provides digital, cloud-based email infrastructure and software services. We do not ship physical products to customers.

1. Digital Service Delivery

All Mail Suite services are delivered electronically and/or through online infrastructure.

Depending on the service purchased, delivery may include:

• Cloud account activation.
• SMTP credentials.
• API credentials.
• Dedicated IP allocation.
• Dedicated SMTP server provisioning.
• DNS configuration.
• Email authentication configuration.
• Control panel or platform access.
• Technical documentation.
• Service activation information.

2. Service Activation

Standard services may be activated after successful payment and verification.

Dedicated infrastructure may require additional provisioning and configuration time.

The estimated activation time will depend on the service selected and the requirements of the customer’s infrastructure.

3. Dedicated Server Provisioning

Dedicated SMTP infrastructure may require manual server setup, IP assignment, DNS configuration, security hardening, authentication configuration, and testing.

For such services, the expected provisioning timeline will be communicated during the order or quotation process.

4. No Physical Shipping

No physical product, package, equipment, or printed material is shipped unless explicitly stated in a separate agreement.

Therefore, shipping charges and physical delivery tracking do not normally apply.

5. Customer Information

Customers are responsible for providing accurate information required for service activation, including domain names, account information, technical contacts, and DNS access where required.

Delays caused by incomplete or inaccurate information may extend the activation timeline.