At Mail Suite, we respect your privacy and are committed to protecting the information you provide when using our website and Services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Mail Suite, we may collect:

Account Information

• Name
• Company/organization name
• Email address
• Phone number
• Billing information
• Account login information

Technical Information

We may automatically collect certain technical information such as:

• IP address
• Browser and device information
• Operating system
• Login information
• Website usage information
• Service activity and diagnostic information

Email & Service Information

When you use our email delivery services, our infrastructure may process information necessary to deliver and monitor email communications, including:

• Sender and recipient email addresses
• Email delivery status
• Bounce information
• SMTP logs
• Message metadata
• IP addresses
• Domain information
• API activity

2. How We Use Information

We may use collected information to:

• Provide and operate our Services.
• Create and manage customer accounts.
• Process payments.
• Deliver and monitor emails.
• Provide customer and technical support.
• Detect abuse, spam, fraud, and security threats.
• Monitor service performance.
• Improve our Services.
• Communicate important service information.
• Comply with applicable legal obligations.

3. Email Content

Mail Suite processes email data as necessary to provide the email delivery services requested by customers.

We do not sell customer email lists or customer data.

Access to customer information is limited to circumstances necessary to provide, secure, maintain, troubleshoot, or legally operate the Services, or where required by law.

4. Cookies

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember preferences.
• Understand website usage.
• Improve user experience.
• Support analytics and security.

You may be able to control cookies through your browser settings.

5. Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third-party provider, payment information may be subject to that provider’s privacy policy and security practices.

Mail Suite does not need to store complete payment card information when such information is processed directly by the payment provider.

6. Sharing of Information

We may share information with trusted service providers where necessary to operate our business and provide the Services, including providers involved in:

• Hosting and infrastructure.
• Payment processing.
• Security.
• Analytics.
• Customer support.
• Communication services.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when necessary to protect our rights, users, infrastructure, or the public.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide Services, maintain business and financial records, resolve disputes, prevent abuse, comply with legal requirements, and fulfill legitimate business purposes.

Retention periods may vary depending on the type of information and applicable requirements.

9. International Data Processing

Because Mail Suite may serve customers internationally and may use infrastructure or service providers located in different countries, information may be processed or stored outside your country of residence.

By using our Services, you acknowledge that such processing may occur where permitted by applicable law.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion, restriction, or other forms of data control.

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our Services are intended for businesses and users capable of entering into legally binding agreements. We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated “Last Updated” date.