Customers may request cancellation of their Mail Suite Services in accordance with the terms below.

1. Customer-Initiated Cancellation

Customers may request cancellation by contacting our billing/support team through the official contact method provided on our website.

Where applicable, customers should submit cancellation requests before their next billing date to prevent automatic renewal.

2. Recurring Services

For monthly or annual subscriptions, cancellation will normally prevent future renewal.

Unless otherwise agreed, cancellation does not automatically entitle the customer to a refund for the current billing period.

The service may remain active until the end of the already-paid billing period unless immediate termination is specifically requested or required.

3. Dedicated Infrastructure

Dedicated SMTP servers, dedicated IP addresses, custom configurations, and other dedicated infrastructure may have specific cancellation terms.

Because these services may involve allocated resources and infrastructure costs, cancellation after provisioning may not qualify for a refund.

Any minimum-term commitment or cancellation requirement specified in a quotation or service agreement will take precedence.

4. Cancellation Due to Policy Violation

Mail Suite may suspend or terminate Services immediately where an account is found to be involved in:

• Spam or unsolicited email.
• Phishing or fraud.
• Malware or malicious activity.
• Illegal activities.
• Abuse of infrastructure.
• Repeated violations of our Terms & Conditions.
• Activities that create significant security or reputation risks.

Such termination may be without refund where permitted by applicable law and the relevant service agreement.

5. Cancellation Before Activation

If a customer requests cancellation before a service has been provisioned, Mail Suite may review the request for a possible refund, subject to the Refund Policy and any applicable setup or administrative costs.

6. Data After Cancellation

Following cancellation or termination, customer data may be retained for a limited period where necessary for legal, accounting, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

Customers should download any required information, reports, logs, or other data before the service is terminated.

7. Automatic Renewal

Customers are responsible for monitoring their subscription renewal dates.

Where automatic renewal is enabled, cancellation should be submitted before the next renewal date.

8. How to Cancel

To request cancellation, contact:

Email: [Billing Email Address]
Subject: Service Cancellation Request

Please include your account email, service details, and requested cancellation date.