At Mail Suite, we aim to provide reliable email infrastructure and professional support. Because many of our services involve dedicated resources, server provisioning, IP allocation, configuration, and infrastructure costs, our refund policy is designed to reflect the nature of these Services.

1. General Refund Policy

Unless otherwise stated in a specific quotation, service agreement, or order, payments for successfully provisioned services are generally non-refundable.

This may include:

• Dedicated SMTP servers
• Dedicated IP addresses
• Server setup and configuration
• Custom email infrastructure
• Setup fees
• One-time configuration charges
• Services that have already been activated or provisioned

2. Eligibility for Refund

A refund may be considered where:

• A service was paid for but cannot reasonably be provisioned by Mail Suite.
• We are unable to provide the agreed service due to circumstances within our control.
• A duplicate payment was made.
• A refund is specifically approved in writing by Mail Suite.

Any approved refund will normally be processed through the original payment method where technically possible.

3. Service Performance

Email deliverability depends on multiple factors, including recipient mail providers, domain reputation, IP reputation, email content, recipient engagement, authentication, blacklists, and sending practices.

Therefore, refunds are not provided solely because emails are delivered to spam, blocked by a third-party provider, or experience reduced inbox placement, provided the Mail Suite infrastructure is operating according to the agreed service specifications.

4. Policy Violations

No refund will generally be provided where an account or service is suspended or terminated because of:

• Spam or unsolicited email.
• Abuse.
• Phishing or fraud.
• Malware or malicious activity.
• Violation of applicable laws.
• Violation of our Terms & Conditions.
• Misuse of the Mail Suite infrastructure.

5. Subscription Renewals

Recurring subscription payments are generally non-refundable once the renewal has been processed.

Customers should cancel recurring services before the next billing date if they do not wish to continue.

6. Refund Requests

Where a customer believes they are eligible for a refund, they should contact us within [1] days of the relevant payment and provide:

• Customer/account information.
• Order or invoice reference.
• Reason for the refund request.
• Relevant supporting information.

Each request will be reviewed according to the applicable service terms.

7. Processing Time

Approved refunds may take [5–10] business days to appear, depending on the payment provider or financial institution.

8. Changes to This Policy

Mail Suite reserves the right to update this Refund Policy at any time. The updated version will be published on this page.